Savita Solar

Consumer Guarantee for Installation Services The Guarantee sets out the terms upon which Savita Solar Ltd offers guarantee cover for the Products supplied by it to its Customers, and for the installation services provided by Savita Solar Ltd Registered Installers. Terms defined in Savita Solar Ltd’s Terms and Conditions bear the same meaning when used in this warranty. Your attention is drawn to Savita Solar Ltd’s Terms and Conditions, which includes provisions relevant to the guarantee set out below. 1. Installation services 1.1. Savita Solar Ltd warrants to you that the Installation Services will be performed by the appropriately qualified and trained Savita Solar Ltd Registered Installers using reasonable care and skill, to such high standard of quality as it is reasonable for you to expect. 1.2. The Guarantee Period for the Installation Services shall be two years from completion of the Installation Services 2. Remedial Action 2.1. If you make a valid claim about our service in accordance with Savita Solar Ltd’s Terms and Conditions, Savita Solar Ltd may arrange for the relevant Products to be reinstalled by any of Savita Solar Ltd’s Registered or approved Installers or refund to the Customer the charge for the relevant part of the Installation Service (or a proportionate part of such charge). 3. Exceptions 3.1. This Guarantee will only apply: 3.1.1. If the Product has been installed by an Savita Solar Ltd Registered Installer and has been properly used and maintained throughout the Guarantee Period. 3.1.2. If you have informed Savita Solar Ltd of the alleged defect within the Guarantee Period and within a reasonable period of discovery. 4. General conditions 4.1. You will promptly provide all information and support including access to site and services) reasonably necessary to enable Savita Solar Ltd to evaluate any alleged defect and to perform its obligations under this Guarantee. 4.2. You agree that all premises, plant, power, fuel support services and other inputs that you provide for the installation and use of the Products are reasonable, are fit for purpose and will be properly used and provided. 5. Expertise 5.1. Any dispute as to whether a defect is covered by this guarantee shall be immediately referred at the request of either party to the REAL Assurance Scheme (REAL) Conciliation Service as detailed in 9.2 of the REAL Consumer Code. 6. Third Party Rights 6.1. When Savita Solar Ltd’s has installed a system in a property that is sold within the Guarantee Period the guarantee will pass to the new legal owner of the property. It may not be transferred to or exercised by any third party. 7. Law 7.1. This guarantee is governed by English law and the English courts or by the law and the courts governing where your property is if this is outside England or Wales. 8. Manufacturer’s Product Guarantee 8.1. Most Products supplied by Savita Solar Ltd come with the benefit of a manufacturer’s product guarantee. Where a claim in respect of any of the Products is notified to Savita Solar Ltd by you in accordance with the Savita Solar Ltd’s Terms and Conditions, Savita Solar Ltd will liaise with the manufacturer and use all reasonable endeavours to secure a replacement of the Product or the part in question) or a refund of the price of the Product (or a proportionate part of the price).